Política de reembolso

Your satisfaction is important to us. If you’re not completely happy with your purchase, here’s how our return process works:

1. Return Period

   • Eligibility: You have 14 days from the date of receipt to return your item. Please ensure that items are in their original condition, with all tags attached, and have not been worn, used, or altered.

2. Notification of Defects

   • Time Frame: If you receive an item that is damaged or not as described, you must notify us within 48 hours of receiving the item. This allows us to address the issue promptly and provide instructions for returning the item at no cost to you.
   • How to Notify: Contact us through the form with a description of the issue, and, if possible, photos of the item. This documentation helps us resolve issues quickly and accurately.

3. How to Initiate a Return

   • Return Authorization: After notifying us of a defect or incorrect item, you will receive instructions for returning the item. You must obtain authorization before returning any items.
   • Return Shipping: You will be responsible for the cost of return shipping for items that are not defective or not as described. We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

   • Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout.
   • Non-Refundable Items: Sale items and items marked as final sale are not eligible for returns. This information is communicated at the point of sale.
   • The original shipping fee is not included in refunds

5. Exceptions

   • Defective or Incorrect Items: If the item is damaged upon receipt or not as described, and you have notified us within the 2-day period, we will cover the return shipping costs. Please contact us for further instructions on returning such items at no cost to you.
   • Inspection: Returned items will be inspected upon receipt. Items that do not meet our return conditions (e.g., signs of use or damage) will be returned to the customer.
   • Documentation: We may request photos of the item before it is returned to verify its condition. This helps us ensure that returned items are in the condition they were received.